Don’t be a **** about ratings and reviews

Anyone that knows me, knows I loooooove a coffee shop. I love the atmosphere, I love the smell, I love the people in it, I love the actual coffee too. I have a few favorite hangouts, most of them use an expensive machine (my rationale is that if a place is going to invest in an expensive machine, they are going to train their baristas well and source fresh coffee). Unlike most self proclaimed “coffee snobs” (not a term I ever use to describe myself, although the assumption is often made) I have actually seen a real coffee tree in my life, I can explain the process of washing, fermenting, washing, de-husking, sun drying, roasting and packaging to you. I know that “100% arabica” is one of the most obvious statements to make, robusta is bitter and more likely to be used in instant coffee. I know that a bad barista can mess up even the best and freshest beans if they get their method wrong. I believe fair trade is a market altering consumerist trap and that there are no rules about adding milk or sugar – if you like it, put it in, but hold the pretentious comment if you disapprove!!

Coffee is supposed to serve a social function and a chemical one. And then millennials happened. And their parents. And everyone had a smartphone and a sense of entitlement and it became a wild game of “one-upping” and pretentiousness, complaining and gluten free treats to accompany it.

A few things are obvious on social media at the moment. There is very little regard for other peoples feelings, the context surrounding a situation and what is appropriate to share and what is not. We are lazy and so for convenience sake, we have apps that use GPS and ratings to recommend coffee shops and other restaurants near us. I am most familiar with one specific app – unnamed, but very popular and perhaps easy to guess. The last time I scrolled through the reviews of a restaurant that I often go to I was disappointed. Not in the restaurant, but in humans. Is it our natural instinct to complain? Are we at a level of ungratefulness and entitlement where waiting 20 minutes for a pizza is worth a 3/5 rating and a rant about slow service? Lady complaining about the pizza, have you ever made a pizza yourself? The irony is, and this is what our consumerist culture really needs to remember, is that if you have the money to splash on over priced restaurant pizza, you probably have a relatively comfortable life. Especially if this was paired with a craft beer and you took the cauliflower base because “carbs”. Consider whether the first person you see begging at a traffic light would have minded the 20 minute wait. That person has a very real reason to complain about real unfairness in this world. The review warrior, however, needs to save the next one from waiting 10 minutes longer and so makes their stamp on this world via the foodie app and slashes their previous rating to a 3. What a champ.

On these rating apps, you can get a “foodie” level/status. The more you rate the higher your level or whatever moves up in the ranks of pretense. Think about this incentive. In the same way that likes on a photo encourages more and more self-centred posts, so does this system encourage more ratings and more entitlement. You may be a master rater on the app but are you fair? Did the fact that the waiter (who happens to be human too) overlooked your table really warrant a five sentence review about bad service? Did you look the waiter in the eye? Did you maybe notice that their day was long and that perhaps they also have things going on in their lives? When you decided not to tip well because of this, did you think about why this person who has just dealt with your rudeness and entitlement did not jump at the opportunity to appear at your table every 5 minutes? And why that 10% less tip you gave means more to them than the inconvenience did to you? Do you know what a spiteful rating on an app does to the business of a coffee shop? Did you call the manager and talk about your grievances before you used the coffee shops own wifi to write a bad review? Judging by the responses I have read on reviews, usually not.

So… let’s be honest. You probably don’t know coffee as well as you pretend to, you probably can’t taste the difference between 5 different blends and single origins, you probably expect people to treat you well in your own job and expect people to trust that you know what you are doing there. How about you give the same courtesy to the coffee shop owner, the barista and the waiter at the next place you decide to drop some cash on a medium, dark roast (insisting on arabica- of course) cappuccino with a gluten free muffin that is preferably organic (whatever that even means) and warmed to exactly YOUR liking, all served of course, within minutes because you are the only person in a rush today.

Enjoy coffee shops for what they are, restaurants for what they are and coffee for what it is … don’t be a **** about ratings and reviews!

 

I said coffee, not marriage

Why don’t we just commit to having coffee when the suggestion is made?

What about social interaction via the means of human-to-human verbal communication, as opposed to screen barrier communication, freaks us out so much? I’ve thought about this for a while now. When I was in a new City at the beginning of the year, for a research course related to my current degree, I met a lot of people. I met locals, I met expats, I met academics, I met students, I met three tinder dates and many other people through these people. I made plans with some and have yet to get around to “a drink” with others. It’s too late now in most cases. During this time I noticed two things. The first was, that when plans are being made for drinks after class, non-committal language was always used by someone. This was even worse for weekend plans away or anything that requires effort beyond showing up at a pub. The second thing I noticed was people’s surprise when the answer to “do you want to do X, Y or Z this weekend?” was an immediate, “Yes, what time should I meet you?”. Not “yeah, that sounds great, I MIGHT join, keep me updated?”

During my time away, I met a great friend Nic (on Tinder). Nic and I were so happy to meet someone else that spoke English and has a general dislike of the international rat race towards corporate and emotional burnout that I think we instantly “friend-zoned” each other. We spent many hours having very deep conversations over San Miguel beers and particularly enjoyed a small pub on my side of town. Nic brought it to my attention that I commit to social engagements and that it surprised him that I was inclined to call and just ask “Hey, are you busy, do you want to go for a drink – now?”. I also immediately said yes to a hike to a 9th century Chapel on a hill. Perhaps my time away was the general exception to my usual rule. I have since then thought about this a lot. Why was he surprised? In one of our chats, I remember telling him that I think our generation plays life as if it’s one big Tinder app. You swipe, you match, you message in a semi-committed, semi-disinterested way until you are sure that nothing better is coming along; or until the app refreshes or your location changes. Do we treat friendships the same? We’re spoilt for instant and varied choice. Think about it. When was the last time you said to someone “let’s have coffee sometime!” and had no intention of being the one to set a time and date and actually do it? Is it the effort or the commitment? Are we waiting for something better to potentially pop up? Or are we so self-centered that we can no longer plan our days around others? I’m asking and I am guilty of this too.

I find we are surprised by action. But why? Probably because we are so used to hearing “maybe” and partly because we think it’s all about us. How many times have you jumped to conclusions about someone’s suggestion for coffee? He/she is “into” me, I can’t go to coffee, it sends the wrong message. He/she wants something from me, what can it be? This kind of thinking is exhausting and self-centered. Don’t over analyse coffee. This person may be genuinely interested in your company and is probably not already naming your kids and weighing up different surname combinations. If from the context of the conversation these are genuine concerns, address them.

I am ruthless in terms of career and academic chances. I apply for the grants that I am “unlikely” to get, I speak in front of people that are likely to challenge me but I stick to what I think is right and argue my point. Why then the weak approach to social interaction? “The answer is always no if you don’t ask” is my guiding principle in bursary applications. It rings true with coffee dates as well. How many degrees did it take me to reach that realisation? The answer is both -too many and none.

“Maybe” is so weak and wishy-washy. In a partner, I find assertiveness and decisiveness attractive. In friends and colleagues as well. Make a decision, stick with it and follow through. Do you want to have coffee with this person? No? Then don’t proceed with the empty conversation of “we should have coffee sometime.” Yes? Then commit. Commit to a day, commit to a place, time is also best to commit to immediately. It’s coffee, not marriage, it requires much less thought and deliberation.

The “lets ACTUALLY do coffee” challenge:

Think of 3 people that you have said “let’s do coffee sometime” to in the past year. Commit to seeing them in the next 3 weeks. One a week? That’s reasonable.

Message them, or better yet, phone or ask them in person whether they would like to have coffee with you. Beforehand, decide on the date, the pace and time options. Commit. If they can’t, they can’t, but you won’t not be seeing them due to inaction and hollow small talk on your part but due to an actual reason.

Be more mindful of hollow forms of conversation. If you have no intention of 1) having coffee with someone, or 2) making time to have coffee with someone who contacts you as a result of such a hollow comment, don’t say it. It’s not Tinder. And, even with Tinder, don’t be that person. The one that is all too eager to have a coffee or a beer and then something better or blonder comes along and ghosts. If you’re not interested don’t open the door.. or better yet, don’t swipe right – to continue the tinder analogy.

*coffee is really any beverage, and the act of going for coffee can be substituted with any activity – you know what I mean. Gym, book club, park run – you know.